Legal
Refund Policy
Our approach to refunds, rescheduling, and cancellations across menus, experiences, and gift cards.
Last updated June 2024
Coffee, flowers, and retail purchases
Due to the perishable and made-to-order nature of coffee, food, and fresh flowers, we generally do not offer refunds once an item has been prepared or purchased. If something isn't right, please tell a team member while you're in-store so we can make it right.
Private experiences and classes
Private experiences and classes can be rescheduled with at least 72 hours' notice at no charge. Requests made with less notice will be reviewed case by case. Contact us directly to reschedule or discuss a cancellation.
Gift cards
Gift cards do not expire and carry no fees. Gift cards are non-refundable once purchased, except where required by law, and cannot be exchanged for cash.
Mobile flower bar and event bookings
Deposits and cancellation terms for mobile flower bar bookings and larger events are outlined in your individual event agreement at the time of booking.
Questions about this policy? Contact us at FrontDesk@Stemistryaz.com or (480) 410-4866.